Last Updated: May 14, 2025
CoLearn ("CoLearn", "we", "us", or "our") operates the CoLearn online platform. We are committed to protecting the personal information and privacy of our users ("you"). When you register, log in, and use the CoLearn platform, we collect, use, and store your personal information. This Privacy Policy explains how we handle your personal information. We are committed to processing your personal information in strict accordance with this Privacy Policy.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
If you are under the age of 18, or the age of majority in your jurisdiction, please review this policy with your parent or legal guardian to ensure you understand it. Our services are not directed to children under the age of 16 (or a lower age if permitted by the laws of your residence, such as 13 in the United States under COPPA, with verifiable parental consent), and we do not knowingly collect personal information from children without appropriate consent.
This Privacy Policy applies to all products and services offered on the CoLearn platform. Please read this Privacy Policy carefully before using CoLearn to fully understand its terms, including those that may limit our liability.
This Privacy Policy will help you understand the following:
I. Definitions
II. Information We Collect and How We Use It
III. Lawful Basis for Processing (for EU/EEA Users)
IV. How We Store and Retain Your Personal Information
V. How We Share, Transfer, and Disclose Your Personal Information
VI. International Data Transfers
VII. Cookies and Similar Technologies
VIII. Third-Party Products or Services
IX. How We Protect Your Personal Information
X. Your Rights Regarding Your Personal Information
XI. How We Handle Children's Personal Information
XII. Updates to This Privacy Policy
XIII. How to Contact Us
Account Registration When you register for a CoLearn account, we collect personal information such as your email address, and username (nickname). We create your account and login credentials. We collect this information to complete your registration, secure your account, and provide our services. If you do not provide this information, we cannot create an account or provide services to you. You may also choose to provide an avatar to personalize your profile; this is optional.
Using Online Learning and Study Services When you use CoLearn's browsing, learning, and study services, we may collect information necessary to provide these services, such as usage data, and interactions within the platform. For identity verification in certain contexts (e.g., for specific services or compliance), we may request additional information. If you do not provide this information, some features may be unavailable.
Payment Processing When you make payments on CoLearn, we collect order information, transaction status, and payment account information (processed by our third-party payment processors). We use this to confirm your order, provide services, protect your financial security, and resolve disputes. If you do not agree to this collection, you may not be able to complete transactions. Invoicing information (if requested) such as name, contact details, and company information may also be collected.
Chat and Comment Features When you communicate or post comments on CoLearn, we store the chat information and content you provide. If you do not agree, you may not be able to use these features effectively.
Network Access and Basic Service Security To ensure network and service security, we collect your IP address, access dates and times, and service log information. This helps us secure our platform and your access.
Service Reliability and Stability To ensure service reliability, we collect device model, operating system version, browser type, language used, network access method, and network quality data. This is essential for the stable operation of CoLearn.
Customer Support When you contact us for support, we may collect your communication records, account information, contact details, and any information you provide to substantiate your query. This is to provide effective customer service.
Video Call Recording, Storage, and Security To ensure the safety and protection of our users and community, user-to-user video calls on the CoLearn platform are recorded and securely stored on our servers for twenty-four (24) hours, after which they are automatically deleted. We use industry-standard encryption and security measures to protect these recordings from unauthorized access. In rare cases of misconduct, relevant recordings may be shared with law enforcement. This is a key measure for community safety. If you do not agree to this, please discontinue using the service.
Security Assurance To enhance the security of our services and protect users, we may collect and use account information, transaction data, device information, and log data to assess risks, authenticate users, detect and prevent security incidents, and take necessary actions as required by law.
Service Improvement and New Features We continuously strive to improve our services. This may involve collecting new personal information or changing how we use existing information for new features. If so, we will update this policy and/or provide notice and seek your consent where appropriate.
SDK Usage Our application may use Software Development Kits (SDKs) from third parties for functionalities like payment processing, analytics, and customer support. These SDKs may collect your personal information according to their own privacy policies. We will list significant third-party SDKs and link to their privacy policies where feasible.
If you are in the European Union (EU) or European Economic Area (EEA), we process your personal data based on the following lawful grounds:
We will retain your personal information for the minimum period necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). When we no longer have an ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
Your personal information may be stored and processed in countries where we have facilities or in which we engage service providers, including the United States and countries in the European Union. We take steps to ensure that the data we collect is processed according to this Privacy Policy and the requirements of applicable law wherever the data is located.
We do not sell your personal information to third parties.
CoLearn operates globally, and your personal information may be transferred to, stored, and processed in countries other than your own, including the United States and countries within the European Economic Area (EEA). These countries may have data protection laws that are different from the laws of your country.
When we transfer personal information of users in the EEA, UK, or Switzerland to a country outside of these regions that has not been deemed to provide an adequate level of data protection, we will implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or rely on other lawful mechanisms for such transfers. You can request a copy of these SCCs by contacting us.
Our services may contain links to third-party websites or services that are not owned or controlled by CoLearn. This Privacy Policy does not apply to the practices of third parties that we do not own or control. We encourage you to review the privacy policies of any third-party services you access.
We take the security of your personal information very seriously. We have implemented appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include network segregation, data encryption, and access controls.
Please be aware that despite our efforts, no security system is impenetrable. If our security measures are breached, leading to unauthorized access, disclosure, alteration, or destruction of your information, and your legitimate rights and interests are harmed, we will take appropriate remedial action, including informing you and relevant authorities as required by applicable law.
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
You can exercise these rights by logging into your CoLearn account and using the provided tools, or by contacting us using the details in the "How to Contact Us" section. We may need to verify your identity before processing your request. We will respond to your request within the timeframes required by applicable law. Reasonable requests are generally free of charge, but we may charge a fee for repetitive or excessive requests.
There are exceptions to these rights; for example, we may not be able to delete your data if we are legally required to keep it or if it's necessary for us to defend legal claims.
CoLearn is not intended for children under the age of 16, or below the relevant age of consent in your jurisdiction for processing personal data without parental consent (e.g., 13 in the U.S. under COPPA, with verifiable parental consent). We do not knowingly collect personal information from individuals below this age without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us, and we will take steps to delete such information.
Our Privacy Policy may change from time to time. We will post any changes on this page. For significant changes, we will provide a more prominent notice (e.g., via in-app notification or email). We will not reduce your rights under this Privacy Policy without your explicit consent. We will also keep prior versions of this Privacy Policy in an archive for your review.
Significant changes include, but are not limited to: major changes in our service model; changes in the main entities with whom personal information is shared, transferred, or publicly disclosed; significant changes in your rights regarding personal information processing and how you exercise them; changes in our responsible department for personal information security, contact methods, and complaint channels; or when a personal information security impact assessment report indicates a high risk.
If you have any questions about this Privacy Policy or our personal information protection practices, please contact us via:
Email: support@colearn.me
We will generally respond within thirty days or as otherwise required by applicable law. If you are unsatisfied with our response, especially if our processing of your personal information has harmed your legitimate rights and interests, you may also have the right to complain to the relevant data protection supervisory authority in your jurisdiction.